Unified Solutions Overview

Cisco Voice Infrastructure Model

  • Endpoints: IP Phone, Wireless/Cell Phone, Video Phone, IM Client
  • Applications: Voice Mail, Conference Call Apps, Call Centre Apps, 911 Services
  • Call Processing: Unified Communications Manager (Call Manager), Unified Communications Manager Express (Call Manager Express) UC500.
  • Infrastructure: ASA Firewall, Voice Router/Gateway, Voice Switch

Core Products of CCNA Voice

Cisco Unified Communications Manager Express (CME)

  • Runs on a router
  • Currently supports maximum of 450 IP phones
  • Designed for Enterprise Branch Offices/SMB
  • Voicemail Support added through Unity Express
  • Runs on Cisco ISRs (2800, 2900, 3800 etc)
  • Supports CLI and Cisco Configuration Progression (CCP) configuration

Cisco Unified Communications Manager (CUCM)

  • Dedicated Appliance
  • Available as a “Business Edition” – scalable to 500 phones, combines three applications in one (Cisco Communications Manager (CCM), Cisco Unity Connection and Cisco Unified Mobility).  Single appliance so there is no redundancy.
  • Normal edition scales to 60000 IP phones per cluster (essentially a shared database).
  • Multi-Server Redundancy
  • Multi-Site Support
  • Expensive $$$$$$

Cisco Unity Connection

  • Voicemail

Cisco Unified Presence

  • User Tracking

Cisco UC500 Device

  • Support for 8 to 48 phones
  • Integrated voicemail and auto-attendant
  • External music on hold port
  • FXO modules for external analog connections
  • FXS modules for analog phone connections
  • Routing/NAT support
  • VPN support (10 users)
  • Optional 802.11 Wireless


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